Tracking order

Website: https://vivflux.com/

1. When will I receive my tracking information?

Once your order is processed and dispatched (orders are normally processed within 1‑3 business days), you will receive a shipping‑confirmation email containing your tracking number and tracking link at the email address you used for checkout.

Please check your spam / promotions folder if you cannot locate this email. If you still have not received shipping notification within 3 business days after placing your order, please contact our support team at vip@vivflux.com with your order number.

Note: The tracking number may take 2‑4 business days to show valid scan updates in the carrier’s system after you receive the shipping email. This is normal and does not mean your package is delayed or lost.

2. How to track my order

There are two ways to track your Vivflux lighting order:

  1. Click the tracking link inside your shipping‑confirmation email to view real‑time logistics updates.
  2. Visit our website and go to the Track Your Order page, enter your order number and tracking number to check shipment status.

If your order includes multiple lighting items, goods may be shipped in separate packages with multiple different tracking numbers for logistical or packaging reasons.

3. What if tracking information stops updating?

International shipments for lighting products may experience paused tracking updates during cross‑border transit, customs clearance, or hand‑over between different logistics partners. This situation frequently occurs for large‑size light fixtures such as chandeliers, pendant lights and floor lamps.

‑ If no new tracking updates last for 7 or more business days, please email us at vip@vivflux.com, and provide your order number + tracking number. Our team will follow up and investigate with the logistics carrier for you.

Estimated delivery time for standard orders is 15‑30 business days after dispatch. Delivery times are estimates and are not guaranteed dates; delays may be caused by customs inspection, carrier backlogs, holiday peak seasons, bad weather, remote delivery addresses or other factors out of our control.

4. Marked “Delivered” but you have not received your parcel

If carrier status shows “Delivered” while you have not received your lighting goods:

  1. Please double‑check your shipping address you submitted at checkout.
  2. Check with family members, neighbours, building front desk / reception whether the parcel has been signed for on your behalf.
  3. Look around your doorway, porch or other safe drop‑off spots where couriers often leave large‑size parcels.

If you still cannot locate your package after above checks, write to vip@vivflux.com with your order number and tracking number within 7 calendar days of “delivered” status. We will assist you to open a carrier loss claim.

5. Support Contact

For all order‑tracking‑related enquiries: 📧 Email: vip@vivflux.com 🌐 Website: https://vivflux.com/

Please always attach your order number when contacting us, this will help us reply and resolve your issue faster.